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Platform Demo

A short tour of QVOICE Platform for businesses getting to know it: calls, website chat and follow-up work, in one platform. Start with the overview, then watch the part that matters most to you.

4 videos · about 4½ minutes.

The videos use fictitious demo data: the company "Acme Dental", its users and a demo website.

1. One Platform for Every Conversation

1 min 41 s

What the video covers:

  • One portal runs the phone system, the contact center and the team's follow-up work.
  • Website chat: a customer asks a question on the company's website, is greeted at once, and an agent answers in the same app they take calls in.
  • Calls: a customer calls the team's queue, and when the call leaves work to do, the agent says so with one click.
  • Follow-up: that call is already a ticket on the right team's board, with the call attached, and someone owns it.

2. Contact Center

56 s

What the video covers:

  • Queues send each call to the next available agent, by the rules you choose.
  • Agents see who is calling, and from which queue, before they answer.
  • Outcomes: every call ends with a disposition your team can follow up and report on, and lands in the agent's history and stats.
  • Supervisors watch every queue live, and can listen in, coach the agent or join the call.

3. Omnichannel

51 s

What the video covers:

  • A chat on your website greets every visitor and shows when your team is online.
  • The same app: the chat reaches your agents where they take calls, assigned to an available agent automatically.
  • In real time: the agent answers, the customer replies, and the agent closes the conversation when it is done.

4. Desk Center

1 min 2 s

What the video covers:

  • A call that leaves work behind is wrapped up with one choice by the agent.
  • A ticket by itself: it appears on the right team's board without anyone typing it in, with the call attached: who called, through which queue, and who answered.
  • Ownership: someone takes it and moves it on, and everyone sees where it stands.
  • Your rules: the administrator decides which calls become work, and which team they go to.

Want to see it with your own team? Book a demo at qvoice.ai.