Notifications¶
Desk Center emails people about work that concerns them. There are two levels, and the account's is a ceiling.
| Level | Set by | Effect |
|---|---|---|
| The account | an administrator | which kinds of update this account sends at all |
| Each person | themselves | which of those they want |
A person can only narrow what the account allows. Nobody can switch on something the account has switched off — which is what makes the account's setting a decision rather than a suggestion.
The five kinds of update¶
| Kind | Sent when |
|---|---|
| Assigned | work is assigned to you |
| Status changed | work you are on moves to another column |
| Blocked | work you are on is marked as waiting on somebody |
| Note added | somebody comments on work you are on |
| Mentioned | somebody names you in a note |
Mentioned is its own kind on purpose. Being named by somebody is a different event from a comment appearing on a busy ticket, and most people who switch off comment mail still want to hear when their name is used.
Setting the account's¶
Desk Center → Workflows → Settings → Email notifications
Out of the box all five are on. Switch off what your team does not want to receive.
Switching one off is the decision
Leaving all five on is the default, not a choice — the Getting Started screen says so until somebody switches something off.
Setting your own¶
Your name → Notifications, inside Desk Center.
Each person sees the five kinds, with the ones the account has switched off shown as unavailable rather than hidden — so nobody wonders why they are not getting mail they never asked for.
Who gets mail about one work item¶
- its assignee,
- its reporter,
- anybody named in a note,
- and anybody subscribed to it.
Subscribers are email addresses rather than user ids, so "copy me on this" also works for somebody who is not a user of the account.
You never receive mail about your own action. A person who assigns work to themselves is not told that they did.